Frequently Asked Questions
We've collected all our frequently asked questions on one page so that you can find what you're looking for
What Is Omni Retail?
Omni Retail is an online point of sale software to help you manage your online and offline sales with ease. This POS & GST billing software comes along with inventory management and tracking, free invoicing and an online eCommerce website builder. This eCommerce platform is accessible from the web, various smartphones and ipads.
Do you offer a free trail?
We offer a feature-limited version of our service that doesn’t expire.
Do I need to have a registered company to sell from my own website?
Yes, you need to have your company registered to create your own website with Omni Retail
I want to get started with Omni Retail. Whom should I contact?
You can contact our Sales Support team at 02240289333 to know more about Omni Retail platform and plans.
Can I create an online store like Flipkart or Snapdeal?
We provide you with a website for your own business but we do not offer a marketplace like Flipkart or Snapdeal.
How much time will it take to setup my online store?
Generally it takes 5 working days to build your website. But depending on your business type and other requirements, it may take up to 10 - 15 working days.
My technical knowledge is almost zero. Can I still create my online store on Omni Retail?
Ofcourse! That’s the beauty of our platform that even a non-technical person can create a basic online store easily. Also, for your help, we offer you knowledgebase, video tutorials, user manual, email & chat support for any queries. You can also contact our website support team at for better understanding.
What is your refund policy?
We do not provide refunds and the contract is non-cancellable.
Can I have multiple stores?
Definitely! You can have multiple stores in one account itself. This will help you in managing all the stores from one platform.
Do you charge commission on Sales made from my website?
No, we do not charge any commission on Sales. We intent to provide you with the best product & service that will help you in creating a successful online business.
I already have an online store on another eCommerce platform. Can I switch?
Yes, you can switch from another eCommerce platform to Justdial but remember that the data from the old platform can't be transferred to the new one.
Do you guys support multivendor feature?
No, our website does not support multivendor feature.
If I don't understand how to use my website, will someone give me a quick demo on everything?
Sure, we can provide you with a short demo of the website control panel. Just give us a call at 02240289333 or mail us on
What if I get stuck somewhere and need help to manage my account? How can I contact you?
No need to worry on that part. For any doubts and queries, you can contact our Customer Support Team at 02240289333 or mail us on and we will be happy to help you.
I want to use Omni on an iPad, is it going to work for me?
Yes, you can use Omni Websites on your iPad.
I like Omni but don’t know where to start, what should I do next?
To get started, you can contact our Sales Support team at 02240289333 or mail us on and we will be happy to include you in our family.
I need someone to come over and set up my POS system. Does Omni do “house calls”?
We do provide a quick demo about the website control panel. But, we don't do house calls.
How many Products & Categories can I add in my system?
Once you've upgraded to our paid plan, you can add unlimited products and categories in your system.
Can I upload multiple images to a product?
You can upload multiple images for your products but the upload is restricted to 40 images per product.
Can I upload products in Bulk?
Yes, you can add products in bulk by updating the product details in an Excel format and uploading the list in your system.
Can I download the complete list of the products in my system?
Yes, you can export the complete list of products active in your system in Excel format.
Can I add variants for products?
Yes, you can add multiple variants while adding products in your system.
What if I want to sell loose products?
You can manage the inventory and sell loose products offline but we do not support the selling of loose products on your website.
Which Payment Gateways are offered?
We are open for any* payment gateway. Jd Pay is preferred because that is integrated by default, without any technical or manual intervention by you. PG charges offered are also best and very competitive.* We are working on integrating popular Payment Gateways all over the world and they will be available very soon.
When will I get payment in my account for Prepaid orders?
The payment for Prepaid orders will be transferred to your account within 3 hrs of the transaction. However, due to any technical issues, it can take up to 24 hrs.
Can I collect International payments?
Yes, our system allows you to accept International payments.
What currencies does Omni Retail work with?
There is no restriction on currency as long as the Payment Gateway you choose supports the currency you want to deal in. If you are using Jd Pay as a Payment Gateway, then the currency is INR. Paypal is also integrated with Omni to support all the major currencies.
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