Contents
The Inbox page allows you to view all messages & enquiries that your online customers have sent for products. Once an enquiry is received, you can contact the customer and discuss the proceedings.
Reply to Enquiries
Step 1.
Click on Inbox from the Sales drop down in the main menu.
The following page will be displayed.
Step 2.
Click on Messages and the following page will be displayed.
The Messages page has 5 tabs:
All: These will display all the read and unread enquiries that you have received.
Pending: These will display all enquiries that you have received but not processed.
In Progress: These will contain all enquiries that are accepted and ongoing.
Done: These will contain all enquiries that are already processed.
Trash: All enquiries that have been deleted by you will be present in this tab.
You can search for a specific enquiry by entering the message, customer mobile number or name.
This page has the following columns:
Contacts: This column displays the details of the customer who has sent the enquiry.
Message: This column displays the subject of the enquiry.
Status: Displays the status of the enquiry.
Step 3.
Click on Reply next to the enquiry.
The following slider will be displayed.
Step 4.
Enter the message as required and click on Reply. Once the message is sent successfully, the following slider will be displayed.
You can select the status of the enquiry from the options provided. This will help you check your enquiries by just looking at the status labels.
Step 5.
Click on any enquiry and the following slider will be displayed.
1. Displays the customer’s name and details.
2. Click on Reply and you can type the reply to the customer.
3. This section displays the message sent by the customer.
4. Displays the status of the enquiry. Click on the drop-down to change the status.
5. You can add comments to the enquiry.
6. You can view the history of the enquiry in this section.
7.Clicking on this icon will delete the enquiry. These deleted enquiries will be present in the Trash tab.
Note
If you want to delete multiple enquiries, click on the enquiries that you want to delete and click on Trash
Restore Enquiry
Click on Inbox from the homepage.



Mail: Opens the default mail through which you can reply to the customer.
Reply: Opens the following slider.

Note
Step 3.
Click on any enquiry and the following page will be displayed.
1. Displays the customer name and other contact details.
2. Clicking on this option will open the default email app in your mobile.
3. You can reply to the enquiry by clicking on Reply.
4. You can call the customer by clicking on Call
5. This displays the enquiry message details.
6. You can change the enquiry status by clicking on the drop down.
7. Add comments to the enquiry
8. Clicking on this option will display the history of the enquiry.
9. Delete the enquiry.
Click on Save once you have made the necessary changes.
Add New Enquiries
Click on Inbox from the Sales drop down in the main menu.


Click on Messages and the following page will be displayed.

Click on Add Enquiry and the following slider will be displayed.

2. Enter the mobile number of the customer.
3. Enter the email-address of the customer.
4. Enter the details related to the enquiry.
5. Enter comments (if any).
6. You can update the status accordingly and click on Save.
Click on Inbox from the homepage.


Click on


2. Enter the mobile number of the customer.
3. Enter the email address of the customer.
4. Enter the details related to the enquiry.
5. Enter comments (if any).
6. You can update the status accordingly and click on Save.
Restore Deleted Enquiry ~ https://omni.alphatesting.jdseller.com/support/inbox
Delete Enquiry from Inbox ~ https://omni.alphatesting.jdseller.com/support/inbox
Delete multiple enquiries at once from Inbox ~ https://omni.alphatesting.jdseller.com/support/inbox
Create/Add Enquiry from Inbox ~ https://omni.alphatesting.jdseller.com/support/inbox
Enquiry Details in Mobile ~ https://omni.alphatesting.jdseller.com/support/inbox
Search Enquiries in Mobile ~ https://omni.alphatesting.jdseller.com/support/inbox
View Trash Enquiries in Mobile ~ https://omni.alphatesting.jdseller.com/support/inbox
View All Enquiries in Mobile ~ https://omni.alphatesting.jdseller.com/support/inbox
Mobile Inbox ~ https://omni.alphatesting.jdseller.com/support/inbox