Inbox

Step 1.
Click on Inbox from the Sales drop down in the main menu.

The following page will be displayed.

Step 2.
Click on Messages and the following page will be displayed.

The Messages page has 5 tabs:
All: These will display all the read and unread enquiries that you have received.
Pending: These will display all enquiries that you have received but not processed.
In Progress: These will contain all enquiries that are accepted and ongoing.
Done: These will contain all enquiries that are already processed.
Trash: All enquiries that have been deleted by you will be present in this tab.

You can search for a specific enquiry by entering the message, customer mobile number or name.

This page has the following columns:
Contacts: This column displays the details of the customer who has sent the enquiry.
Message: This column displays the subject of the enquiry.
Status: Displays the status of the enquiry.

Step 3.
Click on Reply next to the enquiry.

The following slider will be displayed.

Step 4.
Enter the message as required and click on Reply. Once the message is sent successfully, the following slider will be displayed.

You can select the status of the enquiry from the options provided. This will help you check your enquiries by just looking at the status labels.

Step 5.
Click on any enquiry and the following slider will be displayed.

1. Displays the customer’s name and details.
2. Click on Reply and you can type the reply to the customer.
3. This section displays the message sent by the customer.
4. Displays the status of the enquiry. Click on the drop-down to change the status.
5. You can add comments to the enquiry.
6. You can view the history of the enquiry in this section.

7.Clicking on this icon will delete the enquiry. These deleted enquiries will be present in the Trash tab.

Step 1.
Click on Inbox from the Sales drop down in the main menu.The following page will be displayed.Step 2.
Click on Messages and the following page will be displayed.Step 3.
Click on Add Enquiry and the following slider will be displayed.1. Enter the name of the customer.
2. Enter the mobile number of the customer.
3. Enter the email-address of the customer.
4. Enter the details related to the enquiry.
5. Enter comments (if any).
6. You can update the status accordingly and click on Save.