Messages

Reply to Enquiries

This module lets you manage your inbox enquiries that you receive from your customers.


1. From the Homepage, click on Inbox.

2. From the Inbox landing page, click on Messages.

The following page gets displayed. It is divided into five sections:

  • All: Includes all the enquiries and enquiries that you have received from your customer.
  • Pending: Include enquiries that have received but not yet been processed by you.
  • In Progress: Includes enquiries that have been accepted and is currently being processed.
  • Done: Includes enquiries that have been completed.
  • Trash: Includes enquiries that have been deleted by you.

 

3. On the Message detail page, the enquiry list is divided into three columns.

  • Contacts: Displays contact details of the customer.
  • Message: Displays summary of the enquiry and the message type.
  • Status: Displays the current stage of the enquiry to be processed.

 

4. Click on particular enquiry and the details get displayed.



5. You can modify the Status of the enquiry. They are as follows:

  • Pending: The enquiry has not been processed yet by the vendor.
  • Done: The proceedings have been completed between the vendor and the customer.
  • Callback: The Vendor would call back to the customer at a later interval.
  • Assigned: The Vendor would allocate their time to undertake a particular enquiry
  • Follow Up: The Vendor would undertake the enquiry via a phone call, mail or a visit.
  • Not Responding: The vendor is not able to communicate to the customer.
  • Not Interested: The vendor ignores a particular enquiry.
  • Appointment Created: The vendor creates a booking slot with the customer.
  • Wrong Number: This option is set if the vendor is not able to communicate to the correct customer.
  • Invalid Data: If the enquiry is not of any concern to the vendor, they can set it to Invalid Data.
  • Appointment Rescheduled: The vendor has postponed the appointment to any other time or day.
  • Resolved Query: The vendor has rectified some issues in a particular enquiry.

 

6. You can enter comments under the Add Comment section.

7. The Timeline displays the history of a particular enquiry.

8. Click on Save, after you have updated the details in the enquiry section.

1. From the Homepage, tap on Inbox.

2. On the following Inbox detail page, an enquiry consist of these details:

  1. Name: Displays the name of the customer.
  2. Message: Displays summary of the enquiry and the message type.
  3. Status: Displays the current stage of the enquiry to be processed.
  4. Date: Displays the date or time of the enquiry received.
  5. : Indicates Call Button.
  6. Drop-down list: Provides contact detail and reply option.

 

3. Tap on a particular enquiry and the details get displayed.

4. You can modify the Status of the enquiry. They are as follows:

  • Pending: The enquiry has not been processed yet by the vendor.
  • Done: The proceedings have been completed between the vendor and the customer.
  • Callback: The Vendor would call back to the customer at a later interval.
  • Assigned: The Vendor would allocate their time to undertake a particular enquiry
  • Follow Up: The Vendor would undertake the enquiry via a phone call, mail or a visit.
  • Not Responding: The vendor is not able to communicate to the customer.
  • Not Interested: The vendor ignores a particular enquiry.
  • Appointment Created: The vendor creates a booking slot with the customer.
  • Wrong Number: This option is set if the vendor is not able to communicate to the correct customer.
  • Invalid Data: If the enquiry is not of any concern to the vendor, they can set it to Invalid Data.
  • Appointment Rescheduled: The vendor has postponed the appointment to any other time or day.
  • Resolved Query: The vendor has rectified some issues in a particular enquiry.

 

5. You can enter comments under the Add Comment section.

6. The Timeline displays the history of a particular enquiry.

Add New Enquiries


1. From the Homepage, click on Inbox.

2. From the Inbox landing page, click on Messages.

The following page gets displayed. Click on Add Enquiry.

3. Enter the details as required and click on Save.

The enquiry gets displayed in the list.


Note
To successfully create an enquiry – Name, Mobile number, and Enquiry Details are mandatory

1. From the Homepage, tap on Inbox.

2. From the following page, tap on .

3. Enter the details as required and tap on Save.

The enquiry gets displayed in the list.


Note
To successfully create an enquiry name, mobile number, and enquiry details are mandatory to enter.

Delete Enquiries


1. From the Homepage, click on Inbox.

2. From the Inbox Detail page, click on Messages.

The following page gets displayed. Select a customer and click on Trash.

Or you can also click on a customer, from which, the slider that opens up, click on  .

The enquiry gets transferred to the Trash section.


Important Note
You cannot permanently delete an enquiry from Inbox, that is from the Trash section.


Restore Enquiry

In case you want to restore the enquiry that was deleted, you can select it and click on Move to All .

1. From the Homepage, tap on Inbox.

2. From the following page, tap on a customer and tap on .

3. To view the Trash section tap on > Trash.

The Trash section gets displayed and you can view the enquiry that you had deleted.


Important Note

You cannot permanently delete an enquiry from the Trash section. You can only move it back to Inbox.

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4 thoughts on “Messages”

  1. how to check the status of any enquiry | how do i respond to an enquiry | how to change the enquiry status | how to manage customer inquiries | how to deal with customer inquiries ~ #replytoenquiries

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